Crown Quality Logistics Ltd (CQL) Terms and Conditions of Trade
Payment terms:
CQL’s standard payment terms are 30 days from invoice date. If any invoices remain unpaid, in whole or part, sixty five days after invoice date a surcharge of 2% of the invoice value outstanding will be immediately applied and reapplied every thirty days thereafter until paid in full.
Compensation:
CQL uses various postal authorities, courier and parcel companies to move client’s mail, packets and parcels.
Unless specific insurance has been requested then the limit of CQL’s liability is restricted to:
1) for mail, the Universal Postal Union (UPU) convention on compensation and liability policy
2) for packets and parcels the relevant terms and conditions of the carrier used, on behalf of CQL’s clients applies. This is likely to be based on, for distribution by Air, the liability agreed under the Warsaw convention of 1929 and by Road the CMR Geneva convention 1956. Carriers also often apply an excess amount so please check.
3) CQL reserves the right to make additional discretionary compensation payments based on commercial considerations
If specific additional insurance has been requested then this will be subject to the carriers or insurance company’s specific terms and conditions. CQL is neither a carrier nor an insurance company.
Carriers/insurers will not normally pay out for any consequential losses and will usually only compensate towards the cost of the item not its sale value to your company, or your clients company.
Packaging:
If CQL’s client is providing items pre- packaged for export then be warned that in the event of claims for damage, even if extra insurance has been requested (in deed particularly if extra insurance has been requested) pay outs are unlikely if the insurer considers the packaging was not fit for purpose according to their guide lines. Industry packaging standards can be gleaned from the major carrier’s web sites like UPS’s or FedEx’s, for example. You should also make yourselves aware of the need to report claims within time restraints and keeping damaged goods/packaging for inspection if required.
Transit aims:
Are guide lines only and subject to the vagaries of the postal and courier distribution networks.
These terms and conditions apply to all services provided by CQL Group
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Returns
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Generating a Royal Mail return: Follow instructions listed on the return note delivered with your order. If a retailer provides a prepaid label, the customer must ensure the original address label is removed or covered.
​Drop-off: Returns can be dropped off at Post Office branches or customer service points.
Tracking Receipt: Customers should always obtain a receipt with a tracking code when dropping off a return
​Compensation and Liability
Coverage: Every Royal Mail Tracked 48 item is typically covered for loss or damage up to £75 or the value of the item, whichever is lower.
​Claims Time Limit: Claims for loss or damage must be made within 30 calendar days of the eligible claim date.
Restrictions: Items such as perfumes, aerosols, nail polish, and batteries are restricted or prohibited as per Royal Mail terms and conditions may not be covered.
Generating a return via other means
​If you choose to arrange your own return, please make sure the parcel is returned to:
​CQL, Unit 1, Cowley Mill Trading, Longbridge Way, Cowley, Uxbridge, UB8 2YG, United Kingdom
​Please monitor delivery, and make sure this is returned to us correctly
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